Digital is a perfect hook for people with anxiety to feel recognized. Think about a movie like “HER”; it was a disruptive exploration of the connection between the digital world and the complex human brain. However, this subject also becomes a scapegoat for real problems: the distance of human interactions.
When the sociologist Jürgen Habermas first discussed human interactions in a community and political sense (The Structural Transformation of the Public Sphere), he argued for the importance of mass media flow, regardless of the need to be mass-understood. Moreover, the digital era brought us a new perception of the public sphere, or we can also call it IA interaction. We jumped into a technological system that tries to understand and simulate human behaviour. Anxiety, sadness, happiness, euphoria, what is the pattern to follow us?
SORRY GUYS, THIS IS NOT SUPPOSED TO BE A THEORY TEXT. LET’S GO BACK TO THE POINT!
Let’s look back! We have been trying to find lucrative ways to insert technology into profitable ideas. We managed to change human behaviour, and of course, we have created an IA so similar to us that it is creeping out the most contemporary thinkers.
Throughout this journey, I found an indie movie that can be considered a “Beta Idea” to the masterpiece “HER.” For us, digital marketers, this movie is a great point of view of boundaries between man and technology – the 2016 movie “Operator” by Logan Kibens.
This part is here to represent a milestone that takes some peculiar insights into lucrative tech ideas that have destroyed human behaviours.
IA and Chatbots provide us with a lot of data in real-time. However, these excellent features freeze the conversation with customers and, believe it or not, these customers are still people with desires and still people in a solitary digital world looking for attention, looking for an answer to their human problems.
OK, as a digital marketing enthusiast, I’m not against technology. I still believe in an equal balance between professional skills and automation platforms.
Stay organic! Stay human!
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